How can we help you?
Please call Ceramix Customer Service at 1-888-312-0648 (Option 1). Please leave a message if we can't get to the phone! PLEASE REFERENCE YOUR NAME AND ORDER NUMBER IN YOUR MESSAGE
Our mailing address is:
Ceramix Unlimited, Inc.
983 Yeager Parkway
Pelham, AL 35124
Our email address is:
In rare instances you might receive an item that looks slightly different than that pictured on the website. Manufacturers sometimes change styles – especially paper party goods – and they don’t ask our opinion first! Whenever possible, we send exactly what you ordered, sometimes there may be a slight difference. If there is a substantial difference, we’ll try and contact you.
RETURNS & EXCHANGES
We want you to be completely satisfied! However, if for some reason you need to return your items, please note the following:
Your return must be in original condition, original packaging, complete, and timely (delivered less than 30 days ago) for us to process it. Shipping costs are non-refundable. Orders shipping with our free shipping promotion, and later returned, will have the pro-rated cost of outbound shipping deducted from any refund. Please send your return by trackable shipping method to:
Ceramix Unlimited Inc.
983 Yeager Parkway
Pelham, AL 35124-1833
Credit for returns cannot be processed unless we know who you are! Please add a copy of your original order receipt or packing slip. Items returned must be in resaleable condition to receive credit.
In some cases, a restocking fee of up to 20% of the product value may be applied.
CORPORATE INCENTIVES & BUSINESS GIFTS
We offer high quality gifts to meet your needs. Email us at Info@TeamTailgateShop.com or call toll-free at 1 888 312 0648 to inquire or place your order.
Florists: We stock a large quantity of licensed foil balloons, both football and round shapes. Browse our balloon section under Party Supplies for the full range.Our Terms and Conditions may be viewed here.